The client journey

The links below provide an overview of the systems that support the client journey from start to finish. They are designed to give staff a clear understanding of how each stage connects, which systems are used, and the actions required at each point in the process.

The Design

The Build

The Maintenance

Charles Hoare landscape & garden services

Landscaping and garden services in Hampshire, Wiltshire, Oxfordshire, Northamptonshire & Buckinghamshire.

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What our clients say

    Your lads are a credit to any company - punctual, polite, respectful and professional. 
    Mr L, Bicester

    From start to finish we were thoroughly impressed with all aspects of the operation. The work was completed to budget and ahead of schedule and the quality of the workmanship is outstanding. 
    Mr D, Kirtlington

    Apologies for the delay in sending our thanks for such an amazing transformation of our garden - as we leave for work in the dark and return home in the dark we only got to see it properly this morning. 
    Mrs M, Hailey

    The work that Charles, Matt and the team have done has exceeded my expectations of what my back garden could look like! They were punctual, polite, neat and tidy and very friendly. I would have no hesitations in recommending them to others.
    Mrs C, Oxford

    Thanks again for a great job, it was a real pleasure having you and Monty around and I shall miss you both!
    Miss T, Lechlade

    I was especially impressed by Charles' positive attitude to each task and his willingness to go the extra mile for us. I look forward to future work together.
    Rev. G, Tackley

    Turned up on time and did a very professional job. Impressed with quality of work for the price. Highly recommend.
    Mr R, Didcot

    Thanks very much for a really nice job. It was a pleasure working with you and your team. You worked hard to get the garden in great shape and we can’t wait to enjoy it over the summer.
    Mrs B, Oxford

    I am delighted to be able to recommend  Charles, the work was completed on plan, on time and with little fuss. Whilst not a huge job, our garden is now one that can be enjoyed by the whole family. Thanks.
    Mr W, Deddington

    Charles and his team were punctual, polite, accommodating and very friendly. More importantly perhaps, they did an excellent job of our extensive decking project - finishing on budget and on time. It looks great and is obviously top quality. Thank you!
    Mrs C, Headington

    Charles did a fine job re-boarding my decking. He provided a detailed quote for the job so I knew how much each part of the job cost. He acted in a very professional and courteous manner and got the job done very quickly, as promised. I would happily use him again.
    Mr S, Oxford

    Very helpful and professional. The job was a good level of quality and completed on time and budget. Would recommend.
    Mrs F, Kennington

Read all testimonials

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Our Guarantee

Read our full Guarantee here.

We understand that customer satisfaction starts with dependable service. We will be on time and provide quality workmanship to every project, every time.
Why choose us →

We value our clients and offer a personal, professional service, which is why they love to recommend us to their friends & family. Read our client testimonials →

We treat your property and the environment with respect. Waste is disposed of responsibly, recycling wherever possible, and using environmentally friendly companies.

We are proud to have achieved a 100% positive feedback score on MyBuilder.com and a 5-star rating on RatedPeople.com

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