Helping Our Gardeners Do Their Best Work

Behind every flourishing garden is a team of skilled horticulturists dedicated to nurturing it through the seasons. From meticulous pruning and planting to the finer details that often go unnoticed, our Maintenance Team approaches every visit with care, expertise and pride.

To ensure they can work safely, efficiently and to the highest possible standards, there are just a few simple ways clients can help.

Access issues & last minute cancellations

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We understand that plans can change. However, as our maintenance schedules are carefully planned in advance, we ask that any cancellations are made with a minimum of 48 hours' notice.

Appointments cancelled within 48 hours of a scheduled visit may be subject to the full service charge. The same applies if our team is unable to access the property on arrival.

Contract cancellation policy

Cancellation by you:

You may end this ongoing maintenance arrangement by giving us 30 days written notice. You will remain responsible for payment for services properly provided during the notice period.

Cancellation by us:

We may end the maintenance arrangement by giving you 30 days written notice.

We may also suspend or terminate services sooner where there is a serious reason to do so, including:

  • Persistent non-payment

  • Unsafe working conditions

  • Abusive, threatening or inappropriate behaviour

  • Repeated refusal to provide reasonable access

  • Serious damage to our equipment or property

  • A requirement to carry out work that we cannot safely or lawfully undertake

Where appropriate, we will discuss the issue with you before ending the service.

Preparing for your visit

If you share your garden with four-legged family members, we kindly ask that lawns and working areas are cleared of pet waste before our team arrives.

This small gesture helps us maintain a safe and pleasant working environment, allowing our gardeners to focus on what they do best: keeping your garden looking beautiful.

Access to facilities

We would be very grateful if our team could have access to toilet facilities while working at your property. This small courtesy helps ensure they can remain comfortable throughout the day & continue providing our high standard of service.